How to handle a tenant request
Accept, decline, or resolve a repair report or document request.
Find requests under Open, Awaiting confirmation, or Closed in Requests. New ones also appear on the dashboard under Tenant reports.
Open the request and choose Accept report or Accept request.
Assign someone to handle it and enter an expected resolution date.
When it’s resolved, select Mark as resolved, explain what you did, and attach photos or documents if needed.
If the issue is the tenant’s responsibility under the lease, such as routine maintenance, you can decline it and give a reason.
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